Shipping policy

We offer $4 flat rate shipping to all U.S. orders.  All deliveries are shipped by USPS and orders may take longer than normal during these times. If you are local and prefer delivery or pick up, please send an email to info@ShopAtRells.com to discuss. 

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@ShopAtRells.com with your name and order number, and we will look into it for you.

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@ShopAtRells.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at  info@ShopAtRells.com.